FAQ

Frequently Asked Questions

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FAQs

Questions Small Business Owners and Their Customers About Conversational Chatbots

For the Small Business Owner

A conversational chatbot is an AI-powered tool that communicates with customers through text on your website or messaging platforms like WhatsApp, Facebook, or Instagram. It can answer common questions, make bookings, and even take orders.

  1. It saves time by handling repetitive tasks, answers customer inquiries 24/7, and ensures you never miss out on potential leads. It also streamlines processes like appointment scheduling, order processing, and collecting customer feedback.
  2. Is it difficult to set up a chatbot?
    Not at all! Modern chatbot platforms are designed to be user-friendly. Providers (like Ai24/7) handle the setup process for you, so you don’t need technical skills.

Not at all! Modern chatbot platforms are designed to be user-friendly. Providers (like Ai24/7) handle the setup process for you, so you don’t need technical skills.

If the chatbot encounters a question it can’t answer, it can escalate the query to you or your staff, ensuring a seamless customer experience.

Yes, reputable chatbot platforms use encryption and secure data storage to protect your business and customer information. You can also choose platforms that comply with privacy regulations.

Absolutely! Ai24/7 can program it with specific responses, use your branding, and tailor it to reflect your business’s tone and values.

No, it complements your team by handling repetitive tasks, freeing up your staff to focus on high-value work and personal customer interactions.

Chatbots are continuously improving and can be updated to learn from mistakes. Plus, you can review chat transcripts to make adjustments. Ai24/7 Chatbots can be automatically updated daily with the latest information, prices and much more.

Costs vary based on features and platforms, but many options are affordable, with flexible plans to suit small businesses.

Yes! Chatbots are a low-risk introduction to AI, allowing you to see its benefits firsthand without diving into complex systems.

Yes, some chatbots can integrate with payment gateways to securely process transactions directly within the chat. Discuss with Ai24/7 if you require this feature.

Ai24/7 provides customer support and training to help you get the most out of your chatbot.

Yes, you can deploy the same chatbot across your website, WhatsApp, Facebook Messenger, and other platforms.

Most chatbots provide analytics showing how many customers they’ve engaged, questions answered, bookings made and leads captured. Discuss with Ai24/7 if you require this feature.

Ai24/7, chatbots provide quick, friendly, and helpful responses, improving customer satisfaction. You can personalise interactions to reflect your brand.

For Your Customers

No, it’s an automated assistant, but it’s designed to respond quickly and accurately to your questions.

It can answer questions, provide information about products/services, schedule appointments, take orders, and even assist with payments.

No problem! You can request to connect with a staff member at any time, and the chatbot will facilitate this.

Yes, the chatbot uses secure technology to protect your personal data.

Yes! The chatbot can be equipped to handle orders and bookings, making the process quick and convenient for you. Discuss with Ai24/7 if you require this feature.

Final Thought: Dipping Your Toes into AI

Using a Ai24/7 conversational chatbot is an excellent first step into AI technology. It’s affordable, easy to use, and delivers immediate benefits for your business. Start small, observe how it works, and as you grow comfortable, you’ll see the potential to do even more with AI. It’s all about taking the first step—and a chatbot makes it simple and stress-free.

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